Privacy Policy of "www.smilessms.com"

This Privacy Policy is applicable to this Site and not necessarily to other SMileS and MEConsultancy sites on the World Wide Web. When leaving this Site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this Site.

SMileS is committed to the privacy of its web site visitors. Please note that we will not provide aggregate statistics about our customers, sales, traffic patterns or related site information to third-parties.

In order to respond to your questions, fulfill your requests or manage customer service activities, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests, or to contact you via mail, e-mail or phone to inform you of new products, services or promotions we may offer. If you place an order for a product or request a service, we may need to contact you for additional information required to process or fulfill your order and/or request. However, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your request or manage customer service activities.

SMileS has taken all appropriate measures to prevent unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.

SMiles will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data.

No information may be submitted to SMileS by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this site without such consent.

We may without notice change, modify or withdraw access to this Site, or the content of these pages at any time.

We at Smiles welcome any complaints as we view such actions as a learning curve and we are always willing to look for ways in which we can improve our services. So if your complaint relates to any aspect of the SMileS service, please either Contact Us or email complaints@smilessms.com.

Please indicate explicitly the cause of the complaint or suggestion (eg. billing, support, setup time). We will acknowledge your complaint within 2 working days and issue you a reference number. We will use the allocated reference number in all future correspondences whether by post or electronic. In addition to this you will be allocated a single point of contact who will be responsible for keeping you informed of the progress of any complaint. Once SMileS offer a resolution to your complaint, you may decide whether or not it is acceptable. In such cases, we will do our utmost to offer reasonable alternative solutions.

Code of Practice for Service Delivery of common mobile short-codes in the UK for all communications media

Mobile Network Operators currently provide a range of services behind short codes for their own and Service Provider services. There is demand from Service Providers for a straight-forward method of providing short-codes, notably for Premium Communication Services, on a common basis across multiple mobile networks. This code of practice for service delivery introduces this method and is supported by 3, O2, Orange, T-Mobile and Vodafone.

Mobile Network Operators have agreed a common structure and approach for short code provision and management. This will assist Service Providers and Content Providers to secure a short code, which will operate across multiple mobile networks and will be applicable to all mobile communications. This development will facilitate customer recognition of new services and will support easier and clearer marketing of these services. The Code also provides for a pricing framework that will contribute to consumer protection from unexpectedly high service charges and inappropriate or unexpected service content.

Mobile Network Operators agree to negotiate with Service Providers and Content Providers to provide common short codes capable of use across all UK mobile networks. Where a code is subject to this scheme participating operators agree that it shall only be used by the party (or their contracted Service Provider) to which it has been provided under the rules of the scheme. The only exception shall be codes in use at the time of formal scheme commencement which shall be subject to transition provisions.

The provision of short code services on any individual mobile network is subject the conclusion of a satisfactory bilateral service agreement between the Service Provider and the individual Mobile Network Operator in question as well as the network’s ability to support the each proposed service. No aspect of commercial service delivery is subject to this code of practice and individual Mobile Network Operators are not obliged to enter into a commercial agreement with a Service Provider provided with a short code under this code of practice.

Service Providers using short codes are required to comply with ICSTIS’ Code of Practice, the requirements of the Data Protection Act, the code of conduct for access to visual content by minors, European e-Money regulations and other relevant legislation and industry codes. Failure to ensure compliance in the case of services behind short codes may result in revenues being withheld or services being suspended.