FAQ
SMileS enables you to send content from your server to mobile phones and landlines via our online portal

Frequently asked questions about the SMS service
Frequently asked questions about the SMS service
Answers to the most common questions are provided below. If you have any further questions about the SMileS SMS services, please browse through the site or Contact Us.

Video tutorials have been created to explain how to register a new company, register and for an exsisting compnay, manage your address book and distribution lists and setup campaigns. Watch now.



  How to send a Message?
There are two methods of sending a message.
  1. Complete offline

    • and save the template.
    • Open up the saved file, enter the message details (phone number, message and campaign Id) and save it.
    • Then upload the file, and the messages will be sent.

  2. Complete Online

    • Send an instant message now.
    • Send a message using your address book and a campaign you have set up now.
[back to the top] How can you text a landline?
With SMileS SMS you can send texts to landlines, they are either received as a text message on a text message capable phones (many DECT portable handsets are text capable these days) or the text message will be converted to a voice message ready for the customer to listen to.
This process is fully automated and requires no setting up by the customer.
How long does it take to setup the service?
With SMileS SMS you simply register with your business contact details, and choose a username and password. Your account is then ready for use. You will need to purchase SMS credits before you can start sending messages.

[back to the top] Am I tied in to any contract?
No. With SMileS SMS you register free and you can use your SMS account whenever you wish. You may also terminate and close your account at anytime, simply email or call us to let us know. Any message credits you purchase are valid for a whole 12 months, so you can use them at anytime within that period.

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What if I have several branches?
Operators with multiple branches can benefit from volume discounts by sharing one account. You may specify the branch details if you wish, so that the text messages for each branch's clients/patients will contain the name/phone-number of the local branch.

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Can I use the service for promotions?
SMS allows you to send bulk SMS messages to all your registered customers. You can use this facility for special offers, promotions, seasonal greetings, or announcements.

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How do I set up a subscription message service.
To add it as a normal premium receiver that mobile should simply send a text with TEST to 88888. This number will then receive a couple of welcome messages, and then receive a subscription message each day and will be charged 25p per daily message by the mobile phone operator (either as a charge on the contract or by deducting from the credit on a pay as you go phone). In time you will receive a share of this 25p. To add it as a prepaid you can use one of 4 methods each according to your campaigns:

Send a text to 80556 that starts with the keyword test20, then contains the number to receive the 20 messages, and the name of the benefactor (e.g send test20 07777777777 Mr Smith). The phone that sends in this message will receive 1 confirmation message and will be charged at £5.00 by the operator. The actual messages will go out at bulk rate prepaid by yourself already.

Send a text to 80556 that starts with the keyword inspire40, then contains the number to receive the 40 messages, and the name of the benefactor (e.g send test40 07777777777 Mr Smith). ). The phone that sends in this message will receive 2 confirmation messages and each will be charged at £5.00 by the operator. The actual messages will go out at bulk rate prepaid by yourself already.

Log on to your account and go to campaigns maintenance. Select the campaign that shows PayPal 6 Months, Short Code 87103... Then click 'Trigger a subscriber to this campaign' and in the popup enter the phone number (07777777777) then click 'Trigger'. This will cause messages to be sent for 6 months to that number. These will go out at bulk rate prepaid by yourself already.

Log on to your account and go to campaigns maintenance. Select the campaign that shows PayPal 1 Year, Short Code 87103... Then click 'Trigger a subscriber to this campaign' and in the popup enter the phone number (07777777777) then click 'Trigger'. This will cause messages to be sent for 12 months to that number. These will go out at bulk rate prepaid by yourself already.



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To set up blocking numbers for bulk campaigns

Register a short code and keyword that will be used as a block. (e.g. 80889/STOPT)

Configure the bulk campaign with the short code and keyword.

Arrange that outgoing messages contain something to inform the subscriber of this facility.

As msgs arrive via that shortcode with that keyword they will be recorded in the Stopped table.

As msgs arrive with STOP or STOP ALL to that short code the number will be stopped for all campaigns that contain that short code.

The web site contains an extra function (on the list of links on the left) called Stopped Numbers. This will navigate to a site that will list the stopped numbers for that client’s campaigns. These can be downloaded, can be taken out, or a number can be added manually.



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Download a copy of the mail merge spreadsheet

If you need any help with using the merge spreadsheet please do not hesitate to call the SMileS team.

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Download the Outlook Mobile Service documentation

This document will introduce you to the OMS service and guide you through the setup process.

If you need any help with setting up the OMS Service please do not hesitate to call the SMileS team.

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